Privacy Policy
Last updated: 7 October 2026
1. Who We Are
Red Locksmiths ("we", "us", "our") is a locksmith business operating from 357 Redbank Plains Rd, Redbank Plains QLD 4301. You can contact us at admin@redlocksmiths.com or on (07) 2114 6126.
2. Information We Collect
In the course of providing our services we may collect:
- Contact details such as your name, phone number, email and address.
- Details about the lock, key, safe or vehicle we are asked to work on.
- Access details required to attend a property (e.g. gate codes, alarm instructions).
- Payment information necessary to process a transaction.
- Records of our attendance and the work performed, retained for our own service history.
3. How We Use Your Information
We use the information we collect to:
- Provide the locksmithing services you have requested.
- Communicate with you about appointments, quotes and follow-up.
- Process payments and maintain accurate financial records.
- Meet our legal and regulatory obligations.
We do not sell or rent your personal information to third parties.
4. Storage and Security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss and unauthorised access. Records are retained only for as long as necessary to provide our services and to meet our legal obligations.
5. Access and Correction
You may request access to the personal information we hold about you, or ask us to correct it, by contacting us at admin@redlocksmiths.com. We will respond to reasonable requests in a timely manner.
6. Complaints
If you believe we have breached the Privacy Act 1988 (Cth) or the Australian Privacy Principles in relation to your personal information, you may complain to us in writing. We will investigate and respond. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (oaic.gov.au).
7. Cookies and This Website
This website does not use advertising or third-party tracking cookies. Any functional data used to operate the site is kept to the minimum necessary for it to function.