Terms of Service
Last updated: 7 October 2026
1. Agreement to These Terms
These terms set out the basis on which Red Locksmiths provides locksmithing services. By requesting or accepting our services you agree to be bound by them. Nothing in these terms excludes or limits any rights you have under the Australian Consumer Law.
2. Our Services
We provide residential, commercial, automotive and emergency locksmithing services, including key cutting, master key systems, safe services and access control. The scope of any particular service will be confirmed in a written quote before work commences.
3. Quotes and Pricing
We provide a written quote before commencing work. If, during the course of a job, the scope changes — for example, a hidden fault is discovered — we will stop and re-quote before continuing. Quotes are valid for 30 days unless stated otherwise.
4. Payment
Payment is due on completion of the work unless agreed otherwise in writing. We accept cash, card and bank transfer. For larger commercial engagements, account terms may be arranged in advance. Late payments may incur recovery costs.
5. Access and Authority
You must have the right to authorise access to the property, vehicle or safe we are asked to work on. We may request evidence of identity or authority before proceeding, particularly for lockout and safe-opening services. We reserve the right to decline a job where we cannot be reasonably satisfied of that authority.
6. Non-Destructive Methods
Where possible we use non-destructive entry techniques. In some circumstances — faulty, seized or high-security locks, or where a lock has already been damaged — drilling or forced entry may be necessary. Where this is required we will explain why and discuss replacement options.
7. Key and Code Records
We may retain records of key codes and pinning configurations for our own service history and to allow us to produce replacement keys for you in future. These records are kept securely and are not disclosed to third parties except where required by law.
8. Liability
Our liability for services is limited to the extent permitted by law. We are not liable for loss or damage caused by pre-existing faults, third-party hardware we did not supply, or circumstances we could not reasonably foresee. Where a consumer guarantee applies and it is not possible to remedy, our liability is limited to the cost of supplying the service again or the amount paid for the service, at our option.
9. Contact
Questions about these terms can be directed to admin@redlocksmiths.com or (07) 2114 6126. Our address is 357 Redbank Plains Rd, Redbank Plains QLD 4301.